.ticket-container {
    max-width: 1400px;
    margin: 0 auto;
    padding: 3rem 2rem;
}

.auth-required {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 60vh;
}

.auth-card {
    background: var(--card-bg);
    border-radius: 20px;
    padding: 3rem;
    text-align: center;
    border: 2px solid var(--primary-purple);
    box-shadow: var(--shadow);
    max-width: 500px;
}

.auth-icon {
    font-size: 4rem;
    margin-bottom: 1.5rem;
}

.auth-card h2 {
    font-size: 2rem;
    margin-bottom: 1rem;
    color: var(--text-primary);
}

.auth-card p {
    color: var(--text-secondary);
    margin-bottom: 2rem;
    font-size: 1.1rem;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 2rem;
}

.ticket-header h1 {
    font-size: 2.5rem;
    background: linear-gradient(135deg, var(--primary-purple), var(--light-purple));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.btn-create-ticket {
    background: linear-gradient(135deg, var(--primary-purple), var(--secondary-purple));
    color: white;
    border: none;
    padding: 1rem 2rem;
    border-radius: 50px;
    font-size: 1.1rem;
    font-weight: bold;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 4px 15px rgba(147, 51, 234, 0.3);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.btn-create-ticket:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 25px rgba(147, 51, 234, 0.5);
}

.tickets-filter {
    display: flex;
    gap: 1rem;
    margin-bottom: 2rem;
    overflow-x: auto;
    padding-bottom: 0.5rem;
}

.filter-btn {
    background: var(--card-bg);
    border: 2px solid rgba(147, 51, 234, 0.3);
    color: var(--text-primary);
    padding: 0.8rem 1.5rem;
    border-radius: 50px;
    cursor: pointer;
    font-size: 1rem;
    font-weight: 600;
    transition: all 0.3s ease;
    white-space: nowrap;
}

.filter-btn:hover {
    background: rgba(147, 51, 234, 0.1);
    border-color: var(--primary-purple);
}

.filter-btn.active {
    background: linear-gradient(135deg, var(--primary-purple), var(--secondary-purple));
    border-color: var(--primary-purple);
    box-shadow: 0 4px 15px rgba(147, 51, 234, 0.4);
}

.tickets-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(350px, 1fr));
    gap: 2rem;
}

.ticket-card {
    background: var(--card-bg);
    border-radius: 20px;
    border: 2px solid rgba(147, 51, 234, 0.2);
    overflow: hidden;
    transition: all 0.3s ease;
}

.ticket-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 12px 40px rgba(147, 51, 234, 0.3);
    border-color: var(--primary-purple);
}

.ticket-card-header {
    background: linear-gradient(135deg, rgba(147, 51, 234, 0.1), rgba(168, 85, 247, 0.1));
    padding: 1.5rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 2px solid rgba(147, 51, 234, 0.2);
}

.ticket-id {
    font-size: 1.2rem;
    font-weight: bold;
    color: var(--primary-purple);
}

.ticket-status {
    padding: 0.6rem 1.2rem;
    border-radius: 25px;
    font-size: 0.9rem;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.status-open {
    background: linear-gradient(135deg, #10b981, #059669);
    color: white;
}

.status-in_progress {
    background: linear-gradient(135deg, #f59e0b, #d97706);
    color: white;
}

.status-resolved {
    background: linear-gradient(135deg, #3b82f6, #2563eb);
    color: white;
}

.status-closed {
    background: linear-gradient(135deg, #6b7280, #4b5563);
    color: white;
}

.ticket-card-body {
    padding: 1.5rem;
}

.ticket-card-body h3 {
    font-size: 1.3rem;
    margin-bottom: 0.8rem;
    color: var(--text-primary);
}

.ticket-category {
    color: var(--text-secondary);
    font-size: 0.9rem;
    margin-bottom: 0.8rem;
}

.ticket-message {
    margin-bottom: 1.5rem;
    padding: 1.5rem;
    border-radius: 12px;
    border: 1px solid rgba(147, 51, 234, 0.15);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
    transition: all 0.3s ease;
}

.ticket-message:hover {
    box-shadow: 0 4px 12px rgba(147, 51, 234, 0.15);
    transform: translateY(-2px);
}

.ticket-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid rgba(147, 51, 234, 0.1);
}

.ticket-card-footer {
    padding: 0 1.5rem 1.5rem 1.5rem;
}

.btn-view-ticket {
    display: block;
    width: 100%;
    background: linear-gradient(135deg, var(--primary-purple), var(--secondary-purple));
    color: white;
    text-align: center;
    padding: 0.8rem;
    border-radius: 10px;
    text-decoration: none;
    font-weight: 600;
    transition: all 0.3s ease;
}

.btn-view-ticket:hover {
    transform: scale(1.02);
    box-shadow: 0 4px 15px rgba(147, 51, 234, 0.4);
}

.no-tickets {
    grid-column: 1 / -1;
    text-align: center;
    padding: 4rem 2rem;
    background: var(--card-bg);
    border-radius: 20px;
    border: 2px dashed rgba(147, 51, 234, 0.3);
}

.no-tickets-icon {
    font-size: 5rem;
    margin-bottom: 1.5rem;
    opacity: 0.5;
}

.no-tickets h3 {
    font-size: 1.8rem;
    margin-bottom: 0.5rem;
    color: var(--text-primary);
}

.no-tickets p {
    color: var(--text-secondary);
    font-size: 1.1rem;
}

.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.8);
    z-index: 1000;
    justify-content: center;
    align-items: center;
}

.modal.show {
    display: flex;
}

.modal-content {
    background: var(--card-bg);
    border-radius: 20px;
    width: 90%;
    max-width: 600px;
    border: 2px solid var(--primary-purple);
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.6);
    max-height: 90vh;
    overflow-y: auto;
}

.modal-header {
    padding: 2rem;
    border-bottom: 2px solid rgba(147, 51, 234, 0.2);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.modal-header h2 {
    font-size: 1.8rem;
    color: var(--text-primary);
}

.close {
    font-size: 2rem;
    color: var(--text-secondary);
    cursor: pointer;
    transition: color 0.3s ease;
}

.close:hover {
    color: var(--primary-purple);
}

form {
    padding: 2rem;
}

.form-group {
    margin-bottom: 1.5rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.5rem;
    color: var(--text-primary);
    font-weight: 600;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 0.8rem 1rem;
    background: rgba(147, 51, 234, 0.05);
    border: 2px solid rgba(147, 51, 234, 0.2);
    border-radius: 10px;
    color: var(--text-primary);
    font-size: 1rem;
    transition: all 0.3s ease;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--primary-purple);
    background: rgba(147, 51, 234, 0.1);
}

.form-group textarea {
    resize: vertical;
    font-family: inherit;
}

.form-actions {
    display: flex;
    gap: 1rem;
    justify-content: flex-end;
}

.btn-cancel {
    background: transparent;
    border: 2px solid rgba(147, 51, 234, 0.3);
    color: var(--text-primary);
    padding: 0.8rem 2rem;
    border-radius: 10px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
}

.btn-cancel:hover {
    background: rgba(147, 51, 234, 0.1);
    border-color: var(--primary-purple);
}

.btn-submit {
    background: linear-gradient(135deg, var(--primary-purple), var(--secondary-purple));
    color: white;
    border: none;
    padding: 0.8rem 2rem;
    border-radius: 10px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 4px 15px rgba(147, 51, 234, 0.3);
}

.btn-submit:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 25px rgba(147, 51, 234, 0.5);
}

.ticket-view-container {
    max-width: 1400px;
    margin: 0 auto;
    padding: 2rem;
}

.back-link {
    margin-bottom: 2rem;
}

.back-link a {
    color: var(--primary-purple);
    text-decoration: none;
    font-size: 1.1rem;
    font-weight: 600;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

.back-link a:hover {
    transform: translateX(-5px);
}

.ticket-view-header {
    background: linear-gradient(135deg, rgba(147, 51, 234, 0.05), rgba(168, 85, 247, 0.05));
    border-radius: 15px;
    padding: 2rem;
    margin-bottom: 2rem;
    border: 1px solid rgba(147, 51, 234, 0.15);
    box-shadow: 0 4px 15px rgba(147, 51, 234, 0.08);
}

.ticket-view-title {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.2rem;
    flex-wrap: wrap;
    gap: 1rem;
}

.ticket-view-title h1 {
    font-size: 1.8rem;
    font-weight: 700;
    color: var(--text-primary);
    margin: 0;
}

.ticket-view-meta {
    display: flex;
    gap: 1.5rem;
    align-items: center;
    color: var(--text-secondary);
    flex-wrap: wrap;
}

.ticket-category-badge {
    background: linear-gradient(135deg, rgba(147, 51, 234, 0.15), rgba(168, 85, 247, 0.15));
    color: var(--primary-purple);
    padding: 0.6rem 1.2rem;
    border-radius: 20px;
    font-weight: 600;
    font-size: 0.9rem;
    border: 1px solid rgba(147, 51, 234, 0.2);
}

.ticket-view-content {
    display: grid;
    grid-template-columns: 1fr 350px;
    gap: 2rem;
}

.ticket-main {
    background: var(--card-bg);
    border-radius: 20px;
    padding: 2rem;
    border: 2px solid rgba(147, 51, 234, 0.2);
}

.ticket-message-list {
    margin-bottom: 2rem;
}

.user-message {
    background: linear-gradient(135deg, rgba(147, 51, 234, 0.03), rgba(168, 85, 247, 0.03));
}

.admin-message {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.03), rgba(96, 165, 250, 0.03));
    border-color: rgba(59, 130, 246, 0.15);
}

.message-header {
    margin-bottom: 1rem;
}

.message-author {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.message-avatar {
    width: 45px;
    height: 45px;
    border-radius: 50%;
    border: 2px solid var(--primary-purple);
    box-shadow: 0 2px 8px rgba(147, 51, 234, 0.2);
}

.author-name {
    font-weight: 600;
    font-size: 1.1rem;
    color: var(--text-primary);
}

.admin-badge {
    background: linear-gradient(135deg, #f59e0b, #f97316);
    color: white;
    padding: 0.3rem 0.7rem;
    border-radius: 12px;
    font-size: 0.75rem;
    margin-left: 0.5rem;
    font-weight: 700;
    box-shadow: 0 2px 6px rgba(245, 158, 11, 0.3);
}

.message-date {
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-top: 0.2rem;
}

.message-body h3 {
    font-size: 1.2rem;
    margin-bottom: 0.8rem;
    font-weight: 700;
    color: var(--text-primary);
}

.message-body p {
    color: var(--text-secondary);
    line-height: 1.7;
    font-size: 0.95rem;
}

.ticket-reply-form {
    border-top: 2px solid rgba(147, 51, 234, 0.1);
    padding-top: 2rem;
    margin-top: 2rem;
}

.ticket-closed-notice {
    text-align: center;
    padding: 2rem;
    background: rgba(107, 114, 128, 0.1);
    border-radius: 15px;
    color: var(--text-secondary);
}

.ticket-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.ticket-info-card,
.ticket-actions-card {
    background: var(--card-bg);
    border-radius: 12px;
    padding: 1.5rem;
    border: 1px solid rgba(147, 51, 234, 0.15);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
}

.ticket-info-card h3,
.ticket-actions-card h3 {
    margin-bottom: 1.2rem;
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--text-primary);
}

.info-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.8rem 0;
    border-bottom: 1px solid rgba(147, 51, 234, 0.08);
}

.info-item:last-child {
    border-bottom: none;
    padding-bottom: 0;
}

.info-label {
    color: var(--text-secondary);
    font-weight: 600;
    font-size: 0.9rem;
}

.btn-action {
    display: block;
    width: 100%;
    padding: 1rem;
    margin-bottom: 0.8rem;
    background: linear-gradient(135deg, rgba(147, 51, 234, 0.08), rgba(168, 85, 247, 0.08));
    border: 1px solid rgba(147, 51, 234, 0.2);
    color: var(--text-primary);
    border-radius: 10px;
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    transition: all 0.3s ease;
}

.btn-action:hover {
    background: linear-gradient(135deg, rgba(147, 51, 234, 0.15), rgba(168, 85, 247, 0.15));
    border-color: var(--primary-purple);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(147, 51, 234, 0.2);
}

.btn-action:last-child {
    margin-bottom: 0;
}

@media (max-width: 1024px) {
    .ticket-view-content {
        grid-template-columns: 1fr;
    }

    .ticket-sidebar {
        order: -1;
    }
}

@media (max-width: 768px) {
    .ticket-header {
        flex-direction: column;
        gap: 1rem;
        align-items: stretch;
    }

    .btn-create-ticket {
        justify-content: center;
    }

    .tickets-grid {
        grid-template-columns: 1fr;
    }

    .ticket-view-title {
        flex-direction: column;
        align-items: flex-start;
        gap: 1rem;
    }

    .ticket-view-meta {
        flex-wrap: wrap;
    }
}